Terms & Conditions

We shall try to deliver All Mother's Day order today (11th May, 2025). In certain cases in case we fail for reasons beyond our control; we shall surely deliver the order tomorrow as early as possible.
We strive to the best of ability to deliver orders timely, however due to Coronavirus Pandemic, some order s may be delayed due to governmental lockdowns and logistical challenges globally.
To update you on orders & query, please send us your message here or contact us at . We are Working From Our Homes and we shall reply back to your query at the earliest.
We are taking all kinds of precautions against the pandemic Corona (or Covid 19). We also expect our responsible customers will understand the gravity of the situation and hence we request you to please support us during this uncertain fighting times for the humanity.
Due to Covid 19 pandemic sweets supply is low, hence this year we shall dispatch Haldiram or Bhikaram Chandmal Sweets and Namkeen, as per availability. Both are brands at par. All requisite Safety n Hygiene will be maintained.

The product quality entirely depends upon the Respective Brand owners and they will be held responsible for it. If a customer is not satisfied with the quality of the product he/she can lodge a complaint through us.
We provide our best to deliver items better than what is display. But sometimes it may happen that the shown flower arrangement or color is not available in our stock or due to some other cause, which is beyond our control, the product delivered differs a little from the one displayed. Few items like Cycles, Pressure Cooker, and T.V. etc may vary depending on availability of our stock. We also possess the right to change the items/model of the same or higher value, keeping in mind their quality as we always put our best foot forward to provide our customer with the best quality products.
If ordered flowers / cake / mithai / other hand delivered gift items are not available in the said city or town, we shall deliver available best quality flowers / cake / mithai / other similar gift items of equal value. We always ensure our customers with full or higher value in all such cases.
Depending on the delivery destination, the delivery schedule may vary from same day delivery to delivery within the next 1 to 3 business days, excluding the date of order. Holidays may extend it further.
Under certain uncontrollable circumstances delivery of certain items might not be possible. However, you always reserve the right to get 100% refund of your money.
If the delivered item is not up to the mark, he/she can raise a complaint with an image of the product delivered within 48 hours of delivery. Refund or Redelivery can also be made depending on nature of the complaint and any decision in this regard will be the sole prerogative of the website.
We possess the right to reschedule the delivery to an earlier or later date in case of floods, Heavy Rains/ Bandh / Strike or any other such reasons beyond our control.
Under any circumstances no claim of whatsoever nature will be liable other than the claim for 100% refund of payment made. Such claims if any, are to be raised within 24 hours of delivery /non delivery.
If a customer wants to cancel an order he needs to do it at least 24 Hours priorthe date of delivery or the date of shipment. However, in all such cases 7% of the ordered amount will be deducted towards credit card processing expenses.
The owner of the site reserves the right to refuse any order unconditionally.
All claims are subjected to the authority of local Court only at Calcutta, India.
In case the receiver or any representative is not available at the time of delivery, we shall take the order as delivered. However we always try to take an appointment over phone before delivery.
Gift items like Chocolates, Dry Fruits, Leather Bags, and Watches etc. are normally dispatched thru courier and we cannot gurantee exact date and time of delivery.
Prices of items which are subject to MRP restrictions are being sold on the website after adding up costs of our services, delivery and online transactions cost. The distribution could not be shown separately due to technical restrictions and are taken to be understood.
Fresh Baked cakes are made ready and will be available by 10:30am. Thus, fresh baked cakes can only be delivered after that time. In exceptional cases you may request to refrigerate the cake prior day & deliver next morning. But we don't advise to do so.
We do guarantee the delivery on date BUT we don't guarantee the delivery on any particular time. We do try to deliver well within your mentioned time but we do not guarantee that. And normally we shall process the order for delivery as soon as possible ignoring your specific instruction to deliver at or before a particular time. Some Gift items like Leather Bags, Toys, Watches, and Apparels etc are essentially delivered through courier and are dispatched from our end well in time. We are responsible for delay in dispatch from our warehouse and will not be responsible for delay at the logistic partners end.
The prices quoted in our website is FREE delivery within city limits but any delivery out of city limits and to villages etc and perishable items may attract extra delivery charges. After delivery of your order we might send you a link for the payment, if required. However, we shall not hold or delay your order and assure delivery on required time.
The various logos/Trademark backed by product that is being sold by us on the website belong to the owner of respective companies of said Logo/Trademark. All Wine and Champagne (Sparkling Wine) items sold on the website are Non-Alcoholic.
Any Orders , including Midnight Orders , received after 4 Pm IST shall normally be processed as next day orders BUT we shall try our best to deliver the same day. A phone call after placement of such urgent orders will be appreciated.
Right of Refusal: KolkataOnlineFlorists.com hold the right to refuse delivery of any order without assigning any reason whatsoever to the customer. However, in all such cases, full refund shall be made for the amount paid by the customers.
All claims are answerable to the jurisdiction of local Court only in Kolkata, India.
In case for a served (processed/delivered) order against which we have not received the money, due to any reason what so ever it is, the Customer & the Recipient shall be equally responsible to compensate for the sum due. In case both the Customer & the Recipient refuses to pay us, we shall take appropriate legal actions to realize the sum due. Octroi charges in any, will be paid by the consignee as this may be applicable in the Recipients State.
Any extra custom charges levied by the custom dept of recipient's country in case of international delivery sent through courier, the customer himself have to be bear we shall not be liable for the same.
Complete refund shall be given if we are unable to deliver your order. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
For any order in which problem arises due to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given.
POD signed at the reception or by security personnel will be a valid proof of delivery for deliveries at Hotels, Hospitals, and Hostels etc. Though we try to get the sign of the actually intended recipient but at these places, due to reasons beyond our control, we cannot assure it. If the delivery boy is stopped at the premise gate of any of these locations we try to get in touch with the recipient. If for any reason the phone goes unanswered we consider it as an attempted delivery.
All Rakhi orders will be delivered at the earliest irrespective of delivery date chosen.
We dispatch all consignments as per your orders & we shall not be responsible for any clearance at respective Countries Customs Counter. It has to be done at you end.
"As you accept our T&C, you also accept to receive all our communication matters, notification, newsletters, promotional matters etc. through various media channels". However, we confirm that we do not give any data related to customer's information to any agency outside the group.
If your order contains add on item Sparkling Fruit Juice and needs to be delivered at outskirts of the city, we shall proceed with the delivery of Main Ordered Item only. Add on Juice will be cancelled & refund shall be given immediately.

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